Support

Alcium Software Support helpdesk
"The customer comes first" is not just a slogan to us - it's the way we do business. This means that each and every one of our clients can be confident of receiving the ongoing support and commitment they require.

Helpdesk

All our solutions are supported by an extensive aftercare service. Our dedicated helpdesk provides technical assistance to over 1000 users throughout the United Kingdom.

We aim to close out all reported issues on the initial call. If the problem is resolved the call is logged and closed on our helpdesk software. If there is a need for further investigation the call will be explored by our technical team. 

What they say...

We asked a number of our clients what they think about our level of support and customer service for our various solutions, and this is what they said:

"The difference is the 'in depth' knowledge staff have and the fact that you can pretty much always speak to the same person again if a follow up is required." Andy Clark - One Telford

"You always solve the problems that occur which are usually minor but can create a large issue for us and you always treat each problem quickly and effectively. Not all helpdesks do that! I also like the fact when I phone Alcium I get straight through to someone who can help me rather than being transferred 5 times before my query is answered. Excellent service." Katy Hunter - Warwickshire County Council

"The support service offered by Alcium is excellent, very professional, with very quick response rates." Rudi Coulter - Locate in Kent

"Alcium have always got back to me within 1-2 hours of sending an e-mail. They have always been very helpful and have never failed to find a solution to my problem. An excellent service!!!" Gwen Marlow - Rossendale Borough Council

"The people I have spoken to have always been extremely knowledgeable with the product and have always resolved or given me the answer to my problem with Evolutive (in non-technical language). Thank you." Laura Chaplin - SEEDA

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