services >> support
Alcium aims to always put the customer first. This means that each and every one
of our clients can be confident of receiving the ongoing support and commitment
they need.
Helpdesk
All our solutions are supported by an extensive aftercare service. Alcium's dedicated
helpdesk provides technical assistance to over 1000 users throughout the United
Kingdom.
We aim to close out all reported calls on the initial call. If the problem is resolved
the call is logged and closed on our helpdesk software. If there is a need for further
investigation the call will be further investigated by our technical team. In some
instances it maybe necessary to remotely access a client’s site or request data
from a client to successfully close out a support call.
More information
To find out more about Alcium Software Ltd, please call +44 (0) 114 257 3645
or use the Contact us form
