services >> support
Alcium aims to always put the customer first. This means that each and every one of our clients can be confident of receiving the ongoing support and commitment they need.
Helpdesk
All our solutions are supported by an extensive aftercare service. Alcium's dedicated helpdesk provides technical assistance to over 1000 users throughout the United Kingdom.
We aim to close out all reported calls on the initial call. If the problem is resolved the call is logged and closed on our helpdesk software. If there is a need for further investigation the call will be further investigated by our technical team. In some instances it maybe necessary to remotely access a client's site or request data from a client to successfully close out a support call.
Click here to find out what our clients have to say about the Helpdesk.
More information
To find out more about Alcium Software Ltd, please call +44 (0) 114 257 3645 or use the Contact us form 
